Information We Collect

If you reach out for corporate floral arrangements or gift services, we gather data you voluntarily supply. This includes your name, business name, email address, phone number, delivery addresses, and particular floral specifications. Payment details are collected for orders and handled securely by our payment partners.

For corporate clients, we might collect extra business information such as company registration data, preferred delivery times, and budget constraints to tailor our service to your enterprise.

When you visit our site, we automatically collect technical details such as your IP address, browser, device specs, and navigation patterns to enhance performance and understand how clients discover our offerings.

How We Use Your Information

We primarily use your personal data to process orders and deliver excellent service. This includes order processing, coordinating deliveries, crafting custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Information Sharing and Disclosure

PioneerLumenOrchard respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Protection Measures

We treat the protection of your personal data with utmost seriousness and employ suitable technical and organizational steps to safeguard it. This covers secure data storage, encrypted transmissions, and restricted access to personal data within our organization.

Although we implement robust security measures, no online transmission method is entirely secure. We continuously update our security practices to defend against emerging threats.

Your Privacy Rights

You possess important rights concerning your personal data. Depending on applicable laws, you may have the right to access, amend, erase, or limit how your data is used.

To exercise these rights, please reach out using the contact details at the end of this policy. We will respond within a reasonable timeframe as mandated by applicable law.

Data Retention

We retain personal data only as long as necessary to provide our services and comply with legal obligations. Retention periods vary by data type and purpose for which it was collected.

Cookies and Website Tracking

Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our pages. Cookies help us remember your preferences and assess site performance.

You can adjust cookie settings in your browser. Note that turning off certain cookies may affect how the site functions. For detailed information about our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site may include links to third-party websites or services. This privacy policy covers only PioneerLumenOrchard and our own site. We are not accountable for the privacy practices of external sites.

We encourage you to review the privacy policies of any third-party sites you access via links on our site.

Policy Updates

This privacy policy may be updated from time to time to reflect changes in our practices, offerings, or legal obligations. If major changes occur, we will revise the "Last Updated" date at the top of this document.

We invite you to check this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.